Standard methods
◆ Most major credit cards (MasterCard, VISA, JCB, Maestro, UnionPay)
◆ PayPal

Available based on region
◆ PayNow
◆ WeChat Pay
◆ Alipay

Discord preorder exclusive
◆ WISE (https://www.wise.com)

Factory sealed direct to ship orders are processed within 2 business days. Orders received on Friday HKT will ship on Monday HKT. For live break orders, please refer the live break section below.

You can download the Discord app on to your phone or on to your desktop, or even open in your browser. If you don't wish to join Discord, we do have some pre-order products available on our site! Visit our pre-order page or contact us via Instagram or email (cs@rappcollect.com) to request for order information.

Products purchased and opened live on stream are non-refundable and non-returnable. All sales are final.
You can view our complete Refund Policy here.

Please contact us at sales@rappcollect.com

Available pre-orders can be found here. Please take note of the release dates before purchasing.

◆ Pre-ordered products will ship within 2 business days of availability.
◆ Please make sure to select and pay for the appropriate shipping method to avoid delays.
◆ If you have any questions, please contact us at cs@rappcollect.com

Our shop is strictly in USD. Any refunds issued will also be in USD and converted to your local currency by your payment provider. Please note that we have no control over the currency conversion rates at the time of the refund.

If the product page requires at break / ship option, select "Ship factory sealed. Not a live break". Proceed to checkout, select and pay for the appropriate shipping method. We will process the order and ship within 2 business days.

We ship to most major countries via FedEx International Priority. If your destination country is unavailable, please contact us.

While we do offer alternative shipping methods via the post office, please note that due to weight limitations, we can only ship packages less than 2 kg using regular postal services.

Postal services
◆ e-Express (low cost, 4 tracking points, not available for all destinations)
◆ Air registered mail (low cost, requires signature on delivery, not available for all destinations)
◆ Speedpost Standard Pak (full tracking, requires signature, available to most destinations)

Courier
◆ FedEx International Priority (full tracking, progressive notification, ships to most major countries)
◆ SF Express (for local deliveries only)

Expected delivery time:
◆ e-Express and Air registered mail can be heavily subjected to delays particuarly during the holiday season. The standard delivery time is 14 business days.
◆ Speedpost Standard Pak standard delivery time is up to 7 business days depending on the destination.
◆ FedEx International Priority can take up to 4 business days for destinations within the US, Canada, Europe, United Kingdom and Asia. For Australia and New Zealand, it may take an additional 3 business days.

Factory sealed and direct to ship orders
◆ If the product page requires a break / ship option, select "Ship factory sealed. Not a live break."
◆ Select the appropriate shipping method and complete the checkout process.
◆ There are no extra fees to be paid after shipping is settled.

Live break orders
(If you have not qualified for free shipping, please contact us for a quote)

Shipping within North and Southeast Asia
◆ No additional fees for shipping trading cards
◆ Non-trading card items consolidated with stored orders are charged at $9 per KG

Shipping to the US, Canada, United Kingdom and Europe
◆ Trading card bulk and non-trading card items consolidated with stored orders are charged at $19 per KG
◆ Graded slab returns in excess of 10 pieces will be subjected to the same rates

Shipping to the Middle East, Australia and New Zealand
◆ Trading card bulk and non-trading card items consolidated with stored orders are charged at $25 per KG
◆ Graded slab returns in excess of 10 pieces will be subjected to the same rates

Yes.

FedEx International Priority
Progressive tracking updates will be sent to your email.

e-Express, Air Registered Mail, Speedpost
The destination postal service provider will be responsible for updating the tracking on the package's progress once it has departed Hong Kong.

Please make sure your shipping address is correct before requesting shipping. As we are unable to change the shipping details after the package is in transit, we will not be responsible for undelivered or returned mail due to incorrect information.

Returned mail items will incur new postage costs and an additional 10% fee for repackaging and handling.

There are two ongoing reward programs.
◆ Loyalty Program
◆ Referral Program

Loyalty Program

First step is to open an account, it's free!
Before making purchases, make sure you are logged in.
For every $1 spent, you will receive 1 LP (Loyalty Point). These can be accumulated to redeem discounts and items.
Member tiers are upgraded automatically based on accumulated spend. Each tier provides an LP multiplier giving more LP per $1.

Referral Program

Refer a friend and they receive $10 off their first order for a minimum order of $50
In return you as the referrer will receive 10% off your entire cart order (with no minimum)

Membership tiers do not expire. That is what is unique to our system! We understand that you may want to take a break from the hobby from time to time, but we know you'll appreciate being able to pick up where you left off when you return!

Loyalty Points expire after 90 days of zero account activity. The automated timer resets whenever there is an LP transaction - i.e. LP received from purchases or bounties, or LP spent on redemptions.

Our VIP tiers are tied to the Loyalty Program.

New users will begin their journey with us at the base level of 'No Tier'. The more you shop with us, the progressively higher your tier will be. In return for your loyalty, we reward you with higher points multiplier to increase the efficiency of gaining loyalty points through regular purchases.

There are currently five tiers.
◆ No tier
◆ Silver
◆ Gold
◆ Platinum
◆ Diamond

At the highest tier, your multiplier will be 5x!

At this time, we have no plans of implementing a downgrade system for our customers. We believe that it is sufficient that loyalty points have an expiration if gone unused for too long.

A live break is an online event where products - such as trading card game packs, collectibles etc - purchased by customers are opened in view of an online audience. Live break unboxings was born in the mid-2000s and has steadily grown until 2019 when it experienced its massive growth.

Break options are a unique feature of Rapp Collect. Traditionally, most breakers would only give two choices - keep bulk, or without bulk. We looked to offer more flexibility to our customers based on their level of experience in the hobby.

For a more comprehensive description, head over to our TCG landing page.

Bounties are valuable cards pulled from breaks with us that you can claim bonus LP for. To qualify as a bounty, the card must be valued over 5,000 Japanese Yen as referenced in yuyu-tei.jp

Qualified bounties can be claimed here. Verified bounties will receive 2% of the card value displayed on yuyu-tei. Please follow the instructions when claiming a bounty.

Some TCGs may not be available on yuyu-tei.jp. In this instance, please refer to the item's product page for an alternative link to a price list if available.

Not at all! We offer free storage of live break orders for up to 12 months to give our customers the flexibility to choose the speed at which they reach the minimum to qualify for free shipping. 

There are several ways you can contact us once you are ready to ship. If for any reason you have yet to qualify for free shipping but would like tos hip anyway, do get in touch and we will quote you!

◆ Email us at cs@rappcollect.com
◆ Send a message in the 'Request Shipping' channel on our Discord server
◆ Submit this web form.
◆ DM us on Instagram

In all of the above instances, please make sure to provide your full name and postal code (via DM if requesting on Discord)

To-date, the best way (although not universally used by most) to get in on pre-orders with us is through Discord. Rapp Collect is still a small team, and often times the window of opportunity for pre-orders are very small, giving us little opportunity to update all the possible platforms with new products.

For products with slightly longer pre-order windows, you may find them in the Pre-Order page here on our site.

For Bandai TCG products, we can generally expect pre-orders to begin around 4 to 6 months prior to the release date. Bushiroad TCG and others are generally around 3 months before the release date.

We offer two forms of payment methods -
◆ PayPal via Goods and Services
◆ WISE transfer (wise.com)

Those who choose to transact through WISE are offered 5% off on the pre-order price. Transfers are made to our company accounts located globally.

No. However, there are conditions.

◆ Single (or few) box orders require no upfront payment.
◆ Case orders require a non-refundable $100 deposit for every case reserved. This will go towards the balance payable, which is due about 1 week before the release date. Any cancellation on your part will forfeit this deposit and it will be used by us to pay the penalties imposed on us for non-fulfillment.

Yes, however we limit this service to our customers who do live breaks with us.

No. The reason we only offer this to our live break customers is because we offer a comprehensive service that includes -

◆ Consultation
◆ Preliminary inspection
◆ Cleaning and preparation
◆ Submission
◆ Follow up

Although clients request to grade, if the cards do not pass the preliminary inspection, we will not encourage them to submit these candidates for grading. This service is simply an added benefit to being one of our valued customers.

Currently, we submit to -

◆ PSA
◆ BGS
◆ ARS

We will soon add CGC to our roster particularly as their local office in Hong Kong has now opened for appointment only submissions.

Payment is due and will be invoiced closer to the return date of the submission.

Yes. We can supply at competitive rates, please contact us at sales@rappcollect.com

At the moment we can primarily supply trading card games. 

◆ Depending on the product, the minimum order quantity will vary.
◆ A non-refundable deposit will be required. The deposit will be credited towards the final balance. In the event of a cancellation in your part, the deposit will be used to pay penalities imposed on us for non-completion. 

Terms of Service
Refund Policy
Shipping Policy
Privacy Policy